Please use the FAQs below to answer any queries that you may have.
If the FAQs section does not answer your query, please put in an enquiry through the ‘contact us’ form or call us on 1300 669 199 in Australia.
If you are located outside of Australia please see our full contact details by clicking here
No, our company is a Wholesale Company distributing only to retailers.
Only Birch Customers are able to view our showroom in Heidelberg West, Victoria.
Please keep in line with current COVID-19 distancing guidelines.
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
For an online account, both new and existing customers will need to go to Login/Register and select Join Now (you will need your ABN handy).
Please allow 5 – 7 business days for your business details to be verified. Call head office after you have filled in the online application if needing urgent activation.
You will receive an email from our Accounts Department advising you of your account number.
Yes, most of our products are sold in lots of 5, 10 or by the roll or bolt – unless otherwise stated. Minimum online order is $100.00 before G.S.T and fees are applied.
All Australian customers will incur a $15 plus GST handling fee per order.
Specific products such as waddings will incur a extra freight charges dependent on delivery location. Contact Us to check if you will be charged a ‘bulky item’ fee.
Once you have clicked onto the thread you require, select “Colour Variations” and a list of all available colours will appear. Please allow a minute or so to download.
Our colour charts and sizes are listed under our Products in the Our Range category. All colours are based on Pantone Colours and may vary on each computer monitor and printer etc. You can view larger images of the colours by pressing your Control Key and the (+) symbol and then press your (–) symbol to return to a smaller screen. If you require further information please contact our Customer Service Department. You can also download PDF colour charts for various products, from our Download Tag.
Not to worry! New accounts are created as Cash Sale and 0 day terms and therefore Trade References are not required.
If you can’t find the answer you are looking for, we’ll be happy to help.